Shipping Policies

Customer Service

Customer Service:

Address:
ATTN: ROOSTER SMOKEHOUSE CUSTOMER SERVICE
209 Lee Jackson Memorial Hwy
Haines City, FL 33844

Email: contactus@rshcigars.com

Shipping Information

  • The Rooster SmokeHouse does not sell products to anyone under the age of 21.
  • The Rooster SmokeHouse does not ship products to South Dakota and Utah.
  • Due to Maryland State regulations, we cannot ship little cigars to Maryland residents.
  • Due to Washington State regulations, we cannot ship little cigars or loose tobacco to Washington residents.
  • Shipping delivery times are estimates and are not guaranteed unless otherwise noted.
  • Certain items, such as over-sized merchandise, may require additional shipping charges.
  • Any such charges will be noted during the checkout process prior to submitting your order.

Shipments are processed Monday through Friday, excluding holidays. 

Business days for shipping carriers are Monday through Friday, excluding holidays observed by that carrier. 

Special Requests And Urgent Delivery Options

UPS Next Day Early AM and Saturday Delivery options are available. To arrange for a special shipment request please e-mail contactus@rshcigars.com

Terms and Conditions

  • In-stock items only
  • Continental US only
  • Over-sized items (e.g. large humidors) & HAZMAT items (e.g. butane) must ship ground parcel services

Sales Taxes

We are required to collect and remit sales tax in the following states. Remittance of any taxes on orders shipped outside of these states is the responsibility of the purchaser.

  • Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, New Jersey, New Mexico, New York, Nevada, North Carolina, North Dakota, Oklahoma, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, Wyoming

Excise Tax

Maryland

Effective October 1, 2019, the State of Maryland will be imposing an Excise Tax on all tobacco products sold by online retailers to Maryland customers. See Maryland House Bill 1301. Please note that this excise tax is in addition to the Maryland sales/use tax already imposed on tobacco products sold to Maryland customers.

The Maryland Excise Tax rate will differ depending on the type of tobacco product sold:

  • Premium cigars will be taxed at 15% of the wholesale price, which would equate to an average retail price increase of 7-9%.
  • Pipe tobacco will be taxed at 30% of the wholesale price, which would equate to an average retail price increase of 15-20%.

For more details on the Maryland Excise Tax, review the law here. 

Ohio

Effective October 16, 2019, the State of Ohio will be imposing an Excise Tax on all tobacco products delivered to Ohio customers. See Ohio Code 5743.62 Please note that this excise tax is in addition to the Ohio use tax already imposed on tobacco products delivered to Ohio customers. 

The Ohio Excise Tax rate will differ depending on the type of tobacco product purchased: 

  • Most premium cigars (and all pipe tobacco) will be taxed at 17% of the wholesale price, which would equate to an average retail price increase of 8-11% with a maximum of fifty-three cents ($.53) per premium cigar.
  • Most little cigars with a filter or tip will be taxed at 37% of the wholesale price, which would equate to an average retail price increase of 25-30%

For more details on the Ohio Excise Tax, review the law here

Pennsylvania

The Commonwealth of Pennsylvania imposes an Excise Tax on “small cigars” shipped to customers based in Pennsylvania. Specifically, small cigars weighing 4lb per 1000 or less, not in carton packs, and not containing 20 to 25 sticks per pack will be taxed at $0.13 per cigar. 

Please note, we cannot ship to Pennsylvania customers any small cigars weighing 4lb per 1000 or less packed in cartons that contain 20 to 25 sticks per pack.  

Shipping Order Cutoff Time

All in-Stock orders received by 3pm ET will within 24hrs.

Delivery Service Carriers

  • Priority Mail is delivered via USPS.

Po Boxes, APO/FPO, Us Territory Shipments

PO Boxes, APO/FPO addresses, and US Territories will ship via USPS and may incur additional delivery times. Upgrade options are not available.

State Restrictions

California

While we require all purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:

  • Confirm your delivery of tobacco products by telephone call after 5PM PT the day prior to shipment
  • Obtain the signature of a person 21 years of age or order before completing the delivery.
  • In order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to California.

Connecticut

Due to Connecticut State Regulations, we do not ship the following products to Connecticut addresses:

  • Small Cigars (Weighing 3lb per 1000 or less)

Delaware

While we require all purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:

  • Receive and store age verification documents in order to sell a tobacco product to you. We have partnered with Veratad Age and Identity Verification Solutions to safely and securely store your information. This is a one-time process and the information will only be used to comply with your state’s requirements.
  • Obtain the signature of a person 21 years of age or order before completing the delivery.
    • Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to Delaware.

Maine

Due to Maine State Regulations, we do not ship the following products to Maine addresses:

  • Cigars with Homogenized/HTL Wrappers
  • Small Cigars (Weighing 3lb per 1000 or less)
  • Pipe Tobacco

Maryland

 Due to Maryland State Regulations, we cannot ship little cigars to Maryland residents.

Massachusetts

Due to Massachusetts State Regulations, we do not ship any Flavored Tobacco products to Massachusetts addresses.

South Dakota

The Rooster SmokeHouse does not ship products to South Dakota.

Utah

The Rooster SmokeHouse does not ship products to Utah.

Washington State

Due to Washington State regulations, we cannot ship little cigars or loose tobacco to Washington residents.

Alaska And Hawaii

Expedited delivery options to Alaska and Hawaii are available for an additional charge. See shipping prices above for further information.

Hazmat Items (Such As Butane)

Due to FAA regulations, expedited services are not available. These items will ship via USPS Parcel Post and may incur additional delivery time, up to 3 weeks in some cases.

Oversized Items (Such As Large Humidors)

These items will ship via ground/freight services and may incur additional delivery time. Some items may also incur additional shipping charges which will be disclosed on the product info page. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items.

Special Requests And Urgent Delivery Options

UPS Next Day Early AM and Saturday Delivery options are available. Contact customer service to arrange for a special shipment request or call Toll Free: 800.357.9800.

When Should I Expect My Order?

We know you want your order yesterday, and we strive to be the fastest and most reliable shippers in the business. Shipping takes up to 8 business days from date of shipment (not including weekends or holidays).

Online inventory is updated regularly. If an item is not immediately available, it will ship the moment it becomes available by our Saver Shipping method. We cannot be held responsible for UPS errors, or other delays out of our control. (Please note: for urgent and extremely time-sensitive requests, please call or email a representative to ensure availability before submitting your order, as certain items marked 'available' can sometimes sell out in the same day.)

Tracking My Order

Coming Soon.

Returns and Refunds

Rooster Smokehouse strives for excellence and keeping you happy is our number one priority. We take pride in our high standards and quality and back all of our products with a 100% satisfaction guarantee. In the case that you are not 100% satisfied with your purchase, you may return the item back to us within 30 days upon receipt of the order. Before returning the item, please contact Customer Service and our customer service team will assist you with the return. Upon completion of the return for an exchange, credit or refund, you will receive a Return Merchandise Authorization Number (RMA#). It is important to write this number on the outside of your package to help ensure accuracy in the return process. Please note that the returns take 3-10 business days from receiving a return to process.

How our return policy works:

Cigars — For cigars by the box or bundle of 20 cigars or more, we allow a 1 stick allowance but the remaining cigars must be returned in order to receive full merchandise credit, less shipping charges. For samplers and 5-packs, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.

All Other Merchandise— Any other merchandise outside Cigars, may be returned within 60 days upon receipt of your order for an exchange, credit or refund. Any merchandise returned, must be new and in the packaging with the exception of any damage or defects. Returns take up to 3-10 business days from receiving a return to process.

In addition, any promotional items that came with the item you are returning, must be returned or you will be charged for the retail price of the promotional item(s)

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