Introduction

At Rooster Smokehouse LLC, your privacy is important to us. We have created this Privacy Policy to describe how we collect, use and share the information that we collect from and about you and the choices you have regarding your information. As more fully described below, we collect, use and share your information to better serve you and to improve our own business processes.

By using our websites, facilities, services, mobile, telephonic, and other electronic and online applications (collectively, the "CCOM Services"), or by your use of any of our programs, content, materials, functionality (collectively, the “Content”), or by providing information to us in other ways, you agree to this Privacy Policy.

The Rooster Smokehouse may receive information about you from our affiliated brands and companies, meaning companies that we own, that own us, or that are under common ownership with us (our “affiliates”). We also may provide information about you to our affiliates, and when we do, this Privacy Policy also describes how our affiliates collect, use and share your information. For purposes of this Privacy Policy, when we use the terms “CCOM,” “we,” “us” and “our,” or similar terms, we are referring to The Rooster SmokeHouse and our affiliates.

This Privacy Policy does not describe the collection, use and disclosure practices of any third parties. For information on the collection, use and disclosure practices of any other companies with which you are doing business, please review their privacy policies.

Services offered by CCOM are not directed to individuals under the age of twenty-one (21). If you are under twenty-one (21), you should not provide any personal information to us.

This policy is effective as of June 30, 2020.

Information We Collect

Information is gathered from your use of the CCOM Services by us, our service providers, advertisers, sponsors and partners.

Information You Provide. We may collect information that you choose to provide during use of the CCOM Services in a variety of ways, such as when you:

• purchase products or services from us. This information may include your name, address, telephone number, email address, and payment or credit card information;
• register for one of our services;
• make information available to us or interact with us via social media website and applications;
• express an interest in receiving marketing or promotional materials regarding cigars, pipe tobacco, or related products or services;
• participate in chats, web forums or other interactive sessions;
• subscribe to newsletters or provide feedback; and
• participate in surveys, sweepstakes, contests or other promotions.

Automated Information. Information regarding your use of the CCOM Services may be collected and/or aggregated by automated means. This automatically collected information may include information such as:

• your IP address, the type of browser and operating system used, referrer URL;
• date and time of your visit to a CCOM site and the pages you visit, and, if you linked from or to another website, the referrer URL;
• email you open and links you click on within an email; and
• your ISP or mobile carrier, and the type of handheld or mobile device that you used.

When you use the CCOM sites, various technologies such as cookies, local shared objects, and web beacons (generally referred to as "Data Technologies"), are used to automatically collect information. "Cookies" are small identifiers sent from a web server that are stored on your device for the purpose of identifying your browser or storing information or settings in your browser. "Local shared objects," or “LSOs,” sometimes known as Flash cookies, may be used to store your preferences or display content based upon what you have viewed on various websites to personalize your visit. A "web beacon" (e.g. Internet tag, pixel tag or clear pixel GIF), links web pages to web servers and their cookies, and may be used to identify you and monitor your activity on the CCOM sites. Anonymous advertising identifiers are increasingly being used on mobile devices in a manner similar to cookies. When we refer to Data Technologies, we are including all current and similar future technologies.

One or more Data Technologies may be used on the CCOM sites and other websites and mobile applications (that may not be the CCOM sites) used by us, by another party on our behalf, or by third parties in accordance with their privacy policies. Data Technologies may be used by us and others, on our behalf and on their own behalf, to collect information about you that may be added to your user profile and used to connect information about you from different sources, websites, devices, and mobile applications. This information may be used to more effectively market our products and services, and those of our affiliates and third parties, that may be of interest to you.

We may use a trackable toll-free telephone number in advertisements. If you call one of these uniquely generated toll-free numbers, we (or a service provider acting on our behalf) may collect non-personally identifiable information about the call (e.g. date, time, duration), as well as personally identifiable information (e.g. your name, and the telephone number from which your call originated).

Videos. We may target and track the videos you view on the CCOM sites. You consent to our tracking of your video viewing through the CCOM sites or third-party social media for up to two years or as permitted by applicable law.

Location Information. When you download or use the CCOM sites, we may also use precise geolocation information ("Location Information"). Please note that we only collect Location Information with your permission (e.g., such as when you agree to provide it to us after you initially access or download the CCOM sites). We use Location Information to provide location-based services and content, as well as to understand traffic patterns in and around our retail locations. You can adjust the setting on your mobile device(s) to limit tracking or to decline cookies, but as a result you may not be able to use certain features of the CCOM sites or Content or take full advantage of all of our offerings.

Publicly Posted Information. Information that you make available to us and others via social media networks, forums, blogs, list serves, chat rooms or similar functionality is public information that we or others may share or use in accordance with the law.

Combined Information and Information from Other Sources. We may combine information that you provide to us, directly or indirectly, through our affiliates and other sources, with other information that is automatically collected. The combined information may include information about your use of the CCOM sites, your use of other websites, devices and mobile applications and information from our affiliates and other sources.

How We May Use The Information We Collect

We may use information we collect for various business purposes including:

1. for everyday business purposes, such as establishing and managing your user account, for accounting and financial purposes such as processing and collecting payments, providing the products and services you request, responding to your queries, and providing customer support;
2. to offer you our products or services and/or the products or services of others;
3. to communicate about, and administer your participation in, special events, programs, surveys, sweepstakes, contests, and other offers or promotions;
4. to enable you to interact with CCOM and other users through various means, such as through message boards, blogs and social media;
5. to evaluate and improve our business, including developing new products and services and analyzing the effectiveness of products, services, applications, and websites;
6. to diagnose and address technical and service problems;
7. to perform data analyses, including market and consumer research, trend analysis, demographic analysis, and financial analysis;
8. to deliver content (including advertising) correlating to your interests and browsing and usage history, both within the CCOM Sites and on other websites and applications;
9. to comply with applicable legal requirements and our policies; and
10. to contact you via telephone, email, mail, text, or chat. We will obtain your consent to contact you in the manner required by law.

Third Party Applications, Widgets And Social Media

We may include applications or widgets from social media providers that allow interaction or content sharing by their users. These widgets, such as a Facebook "Share" or "Like" button, are visible to you on the web page you visit. Integration between the CCOM and social media networks such as Facebook, Twitter and others may allow social media networks in which you participate to collect information about you, and additionally to potentially share any or all of your information with us. Please visit the applicable social media network’s privacy policy to better understand their data collection practices and the choices they make available to you. The privacy policy of the social media network controls the collection, use and disclosure of all personal information transmitted to that network. Any information we receive by these means will be treated and/or processed according to this Privacy Policy.

Information We Share

We do not sell or otherwise share information about you that we collect or receive, except as described below:

1. Affiliates, Subsidiaries and Business Partners. We may share your information with our affiliates, subsidiaries and business partners in the U.S. and worldwide for the purposes described above and for other general business administration purposes. By visiting or using our Services or otherwise providing us with your information, you consent to this transfer of your information throughout our network of entities. To opt-out of such sharing, please see the “Contact for More Information” section below.
2. Our Service Providers. We may engage certain vendors to provide the services offered through or in connection with the CCOM Services on our behalf. By written contract, we require such providers to maintain personal information about you as confidential and to use that information only for the specific business purpose of performing the services specified by us, and in a matter consistent with this Privacy Policy, and not to retain, use or disclose the information for any other purpose.
3. Third Party Promotions or Co-Sponsored Promotions. In the event that you participate in a survey, sweepstakes, contest or other promotion conducted by a third party, or that is co-sponsored by CCOM and a third party, information collected in conjunction with the survey, sweepstakes, contest or promotion, including personal information, is shared with that third party. Once the information is provided to those third parties, the subsequent use or disclosure of such information is subject to their privacy policies and practices. Surveys, sweepstakes, contests, and other promotions conducted on behalf of CCOM and a third party will include branding from both CCOM and the third party.
4. Manufacturers and Distributors. We may provide manufacturers or distributors, and their agents or third-party service providers, with information about you when you access the CCOM via CCOM branded advertising and/or functionality found on their websites or other third-party websites. If you have expressed an interest in a particular product offering, information about you may be shared with the manufacturer or distributor of that product. In either case, the provider will use that information in accordance with its own privacy policies.
5. Corporate and Asset Transactions. If we sell all or substantially all of our business or sell or transfer all or a material part of our assets, or are otherwise involved in a merger or transfer of all or a substantial part of our business, we may transfer all information we have collected and stored, including personal information, to the party or parties involved in the transaction as part of that transaction.
6. Other. We may access or disclose information, including personal information, to:

a. protect or defend our interests and the legal rights or property of CCOM and our affiliates;

b. protect the rights, interests, safety and security of users of the CCOM Services or members of the public;

c. protect against fraud or for risk management purposes; or

d. comply with applicable law or legal process, as well as prudent legal practice as we may determine.

Your Choices

You are entitled to make certain choices about how we communicate with you.

1. You may choose not to provide personal information, even though that may impact your ability to register or receive a particular product or service.
2. We use your email address to send order confirmations and invoices. If you have elected to receive our weekly email specials by providing us with your email address, we will send you exclusive specials. You can opt out of receiving promotional emails from us, either by clicking on the “unsubscribe” link at the bottom of any email, or by contacting our customer service department.

Change Your Information

We cannot change your personal information over the phone. You can change your personal information by logging into your account.

Your California Privacy Rights

This PRIVACY NOTICE supplements the information contained in the above Privacy Policy and applies solely to California residents who have business relationships with us ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 ("CCPA"), the California “Shine the Light” law, and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.

Under California’s “Shine the Light” law, if you are a California resident who provides personal information in obtaining products or services for personal use, you may choose to opt out of any sharing of that personal information with third parties by one of our brands or affiliates with whom you have provided that personal information. If you are a California resident and (1) you wish to opt out; or (2) you wish to request information concerning whether one of our brands or affiliates has disclosed any of your personal information to any third parties for direct marketing purposes, you may contact us as specified in the “Contact For More Information” section below.

Information We Collect

We collect and retain the following categories of personal information from consumers, which we collect for the business purpose of complying with federal, state and local laws, and regulations governing our business, and to help us determine what products and services might be of greatest interest to you.

CCOM collects at least one item from each of the below categories of personal information identified in the California Consumer Privacy Act.

Category / Examples:

A. Identifiers. Your real name, alias, date of birth, postal address, telephone number, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver's license number, or other similar identifiers.

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name, signature, Social Security number, physical characteristics or description, address, telephone number, driver's license or state identification card number, bank account number, or other financial information. Some personal information included in this category may overlap with other categories.

C. Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

D. Internet or other similar network activity. Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

E. Geolocation data. Physical location or movements.

F. Inferences drawn from other personal information. Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

We obtain the categories of personal information listed above from the following categories of sources:

• Directly from our customers or their agents. For example, from documents that our customers provide to us related to the products or services for which they engage us.
• Indirectly from our customers or their agents. For example, through information we collect from our customers in the course of providing products or services to them.
• Directly and indirectly from activity on the CCOM sites. For example, from submissions through our website portal or website usage details collected automatically.
• From third parties that interact with us in connection with the services we or they perform.

Sharing Personal Information

We may disclose your personal information to our corporate affiliates and to third parties with whom we have joint marketing agreements for the purpose of offering complementary products and services. When we disclose personal information to our affiliates, service providers, and/or third parties, we do so under a contract that describes the business purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except for performing the services provided under the contract.

We may have disclosed or sold the following categories of personal information:

Category A: Identifiers

Category B: California Customer Records personal information categories

Category C: Commercial Information

Category D: Internet or other similar network activity

Category E: Geolocation data

Category F: Inferences drawn from other personal information

Right to Non-Discrimination for the Exercise of Consumer’s Privacy Rights

You have a right not to receive discriminatory treatment from us for the exercise of any of your privacy rights conferred by the CCPA.

Online Tracking Policy for California Residents

As of the effective date of this Privacy Policy, there is no commonly accepted response for Do Not Track signals initiated by browsers and, therefore, we do not respond to them.

Additional Information Regarding Privacy Policy

Links

The CCOM Sites may contain links to websites not operated by us, as well as third party widgets and applications discussed above. Once you leave the CCOM sites, we suggest that you review the applicable privacy policy of the third-party website or application. We are not responsible for the content or use of any websites or applications other than on the CCOM Sites or the privacy practices of those websites or applications.

Data Security

We use commercially reasonable administrative, technical, personnel, and physical security measures designed to safeguard information about you in our possession against loss, theft and unauthorized use, disclosure, or modification.

Consumers with Disabilities

Any consumer with a disability (or their authorized agent) may contact us by visiting our website.

The Privacy of Children

Services offered by CCOM are not directed to individuals under the age of twenty-one (21). We do not knowingly collect, use, or share the personal information of children under the age of thirteen (13), and the CCOM Sites are not directed to individuals under 21. If you are under the age of 13, you should not provide any personal information to us, and you may not use the CCOM Sites. If you are made aware that we have collected personal information from an individual under age 13, please contact us. Once verified, we will delete this information as soon as possible.

Disputes

If you choose to use the CCOM Services, any dispute regarding privacy is subject to this Privacy Policy and our Terms of Use.

Self-Service

If you are a registered user of the CCOM sites, you may make changes or updates to certain information by logging into your password-protected account within the CCOM sites.

Contact for More Information

If you have any questions or comments about this Privacy Policy, or if you would like assistance updating information we have about you or your preferences, please contact us by email at privacy@rshcigars.com or consult our Privacy Policy. Alternatively, you may send a written request to the following address:

ATTN:  RSCIGARS.COM PRIVACY OFFICE
209 Lee Jackson Memorial Hwy
Haines City, FL 33844

We will review our Privacy Policy periodically (at least annually). We reserve the right, in our sole discretion, to revise, change, or modify this Privacy Policy at any time. You should check this web page periodically to see if any recent changes to this Privacy Policy have occurred. By continuing to engage with us after this Privacy Policy has been updated, you agree to the updated terms of this Privacy Policy. If we make changes, we will revise the date at the top of this Privacy Policy.